Effective Date: 23-04-2026 1. Introduction This Shipping & Delivery Policy outlines how orders placed on naturaldairyindustries.com are processed, shipped, and delivered. 2. Order Processing Orders are processed after successful payment confirmation. Orders are typically processed within 24–48 hours of placement. Orders placed on weekends or public holidays may be processed on the next working day. 3. Delivery Timelines Delivery timelines vary based on location and product availability. Standard delivery is usually completed within 1–5 working days. For local deliveries (if applicable), same-day or next-day delivery may be available. Note: Delivery timelines are indicative and may be affected by external factors such as weather, logistics delays, or unforeseen circumstances. 4. Shipping Charges Shipping charges (if applicable) will be displayed at checkout before payment. Free delivery may be offered on select orders or promotional offers. 5. Delivery Areas We currently deliver to selected locations. Please check service availability by entering your delivery details at checkout. 6. Delivery Conditions Customers must provide accurate delivery details (address, contact number, etc.). Someone must be available at the delivery address to receive perishable goods. In case of failed delivery due to customer unavailability, redelivery may not be possible for perishable items. 7. Perishable Goods Disclaimer Dairy products are perishable and require proper handling. Customers are advised to refrigerate products immediately upon delivery. We are not responsible for spoilage due to delays in acceptance or improper storage after delivery. 8. Order Tracking Customers may receive order updates via SMS/email (if enabled). For tracking queries, please contact our support team. 9. Damaged or Incorrect Delivery If you receive a damaged or incorrect product, please report it within 24 hours of delivery with supporting proof (images/videos). Eligible cases will be reviewed as per our Refund Policy.