Refund & Cancellation Policy

Effective Date: 23-04-2026 1. Introduction This Refund & Cancellation Policy outlines the terms under which cancellations, returns, and refunds are processed for orders placed on naturaldairyindustries.com. 2. Order Cancellation a. Before Dispatch: Orders can be cancelled before they are dispatched. In such cases, a full refund will be processed. b. After Dispatch: Once the order has been dispatched, cancellation is not allowed due to the perishable nature of dairy products. 3. Return Policy Due to the perishable nature of dairy products, returns are generally not accepted. Returns/replacements will only be considered in the following cases: Wrong product delivered Damaged or spoiled product at the time of delivery Any such issue must be reported within 24 hours of delivery with proper proof (images/videos). 4. Refund Policy Refunds will be initiated in the following cases: Order cancelled before dispatch Verified cases of damaged, defective, or incorrect products Payment deducted but order not confirmed Non-Refundable Cases: Products once delivered in good condition Delay in reporting issues beyond the specified time Incorrect delivery details provided by the customer Damage due to improper storage after delivery 5. Refund Process Approved refunds will be processed within 5–10 working days. The amount will be credited to the original payment method used during the transaction. Timelines may vary depending on banks or payment gateways. 6. Failed Transactions If your account is debited but the order is not confirmed, the amount is usually auto-reversed within 5–7 working days by your bank/payment provider. If not received, please contact us with transaction details. 7. Quality & Storage Responsibility Customers are responsible for proper storage of dairy products after delivery. We are not liable for spoilage due to improper handling or storage conditions.